Salary Rs. 8,000-12,000
Job Type Work From Home
Vacancy for Customer Service Executive at BPO
Open and maintain customer accounts by recording account information.
Manage large amounts of incoming calls.
Generate sales leads.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed
Meet personal/customer service team sales targets and call handling quotas.
Keep records of customer interactions, process customer accounts and file documents.