Job Overview
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Company BPO
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Salary Rs.12000-18000
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Location Malappuram
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Job Type Work From Home
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Vacancies 5
Vacancy for Call center executive at BPO
Job Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.