Call center executive

Full Time BPO
  • Ernakulam, Kerala, India
  • 3 vacancies
Rs.12000-18000 31 views

Job Overview

  • Company BPO
  • Salary Rs.12000-18000
  • Location Ernakulam
  • Job Type Full Time
  • Vacancies 3

Vacancy for Call center executive at BPO

Job Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.